Introduction Have you ever walked into a dealership and felt like the salesperson didn’t really know their product? Frustrating, right? That’s exactly why training BDC (Business Development Center) sales agents on vehicle product knowledge is crucial. These agents are often the first point of contact for potential customers, and their ability to explain vehicle features confidently...

Outsourcing your dealership’s BDC functions can feel a bit like handing over the keys to your favorite car. You know it needs expert handling, but you also want reassurance that it’ll be treated with care. Done right, outsourcing can turbocharge your sales pipeline, improve customer experience, and free your internal team to focus on closing deals. Done wrong? Well, let’s just...